The Jebber Family Blog

This is a warning to any of you who are planning on buying furniture any time in the future. Right before Patrick and I got married we bought all new living room furniture from Levin. We felt it was a reputable company and that they would sell us furniture that was able to take a few beatings since we have dogs and were planning on children. When we bought the furniture, they sold us the 7 year warranty program as well. They told us that it was a great warranty and would cover any rips or tears that were accidental. Also, and spills, blood, whatever. We thought great! Well, this warranty was through Guardian Products www.guardianproducts.net
OK, this company is a complete scam. Everything about them is a scam. We found 2 different rips in our couch recently, and for as much as we spent I was sick to my stomach about it, but remembered that we paid for this warranty. I called Guardian and explained the rips and the man told me that it would be covered. They sent people out to take pictures and then we got a letter, not a call from this lady Jacki Harris saying that it was a manufacture defect and they would not cover it. I called this woman, and sent her an email. She is one of those cowardly people that won't return calls, but will only deal with you through emails. I know this because I practically begged her to call me or have at least someone call me, and she refused. Her last email said she would not continue with my claim and that was that. We called Levin and they were so very quick to back up this company, but sent out a man to see what he could do. This guy assured me that it was not the manufacturer and that they were in fact accidental rips and that Guardian should most definitely cover this, but alas, they are complete scam artists and I have no idea how they are not being sued out of business. We looked online and found thousands of people who were taken by this company and were told that everything that was wrong with their furniture was because the manufacturer sewed the seams too tight or something to that nature. This Jacqueline Harris is paid to scam people as well. A seam too tight. Have you ever heard anything so ridiculous! Anyhow, if you are buying furniture and the store does business with this company turn down the offer or run the other direction to a store that prides itself on dealing with respectable warranty company's. I had to get this off my chest and warn you, so I am also giving you a picture of Connor to make me smile. If you know of anyone who has had this same issue with this company please let me know. Patrick and I are planning on taking action against them.

Posted by Cassie on Sunday, February 11, 2007 at 10:28 AM | Permalink